5 Easy Steps to Enhancing Your Security Guard Service
5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard companies are capable of providing the support that property managers want, but too often do not due to a lack of ongoing quality management processes.
Security guard companies are unlike any seller a property manager usually hires. If you hire a painter, you can see whether or not they do their jobs by looking at the walls. But when you hire a security guard business, how often can you see whether the protector company is performing their job including running background checks and drug screenings, providing great training to your guards, and efficiently monitoring and supervising your defenses. In the majority of instances they likely are, but it’s crucial to implement a system of verification and quality management to ensure that problems connected with the lack of performing these jobs do not begin to happen.
In this guide we’ll talk five (5) easy steps to improving your safety guard service and achieving what you picture as your ideal building site security guard.
Display Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they can begin working as security guards. If your state is one of these states, ensure your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security company and inquire does it seem decent.
Additionally, is your security guard company performing history and drug screenings on all your guards BEFORE they send them to your own property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another superb method to screen whether the protector is a fantastic match for your house is to perform a brief”interview” to get a feel for the guard and to explain your expectations. This initial conversation will tell you a good deal about what to expect from this guard and it provides you a chance to ask another guard if you feel it is necessary.
Assess Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every guard to the business itself, in several cases the guard’s orientation to his assigned property is not quite as complete. We predict the orientation to the assigned property”Website Specific Training”. Learn What your website specific training resembles:
• Does it happen at your property?
• Just how long is each officer educated?
• Just how long can the security company double bank?
• How thoroughly are your article requests clarified?
Determine the answer to every one of the questions and make certain they match what you feel is sufficient. You should even consider sitting in on your safety guard company’s orientation and your website specific training to get an understanding of what goes into preparing a guard to operate in your property.
Protect supervision is one of the more important factors of good security guard support. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the protector to understand and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel their work is not important and they begin to find themselves as not as a region of the security group. When guards do not feel as part of your group it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract does not require onsite oversight, how can your security guard company remotely supervise its guards? Outside the normal security company field supervisor spot checks, the two methods of distant supervision that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards must produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they are in your property. These tracking systems allow the security guard business to monitor the log and time the activity of these guards while they are making rounds to various areas in your property. Most Officer Tour Tracking Systems can create reports that empower the safety guard company to quickly get an understanding of whether the protector is making rounds. The property manager should also be given with an updated version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the safety guard company provides a method of making certain each guard is safe and alert. By having guards check-in frequently together with the safety guard business, at least each 30 minutes, guards feel their security is important and being awake and attentive is also an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always good ways of finding out just what is happening with your safety as you aren’t there. Through these inspections, make sure that you ask your safety guards questions regarding their responsibilities and duties to ensure they understand their jobs. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a certified security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security consultant be sure the consultant is not actually a security guard business. If so, your audit is sure to develop problems with your existing security guard business.